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Booking terms and conditions

BOOKING TERMS AND CONDITIONS

HYGGE Apartments, Rožmberk nad Vltavou
Company ID: 08648719
Rožmberk nad Vltavou 159, Czech Republic
+420 602 833 645
adela@hyggeapartments.cz

1. Introduction

At HYGGE Apartments, we create a place for peace, respect, and relaxation. Our goal is to ensure that everyone feels welcome and comfortable – our guests, our neighbours, and ourselves as hosts.

These Booking Terms and Conditions govern the contractual relationship between the accommodation provider (hereinafter referred to as the "Provider") and the guest (hereinafter referred to as the "Guest").

By submitting a reservation, the Guest confirms that they have read and agree to these Terms and Conditions.

2. Reservation and Formation of the Accommodation Agreement

Reservations may be made through the Provider's website, external booking platforms (such as Booking.com), by email, by telephone, or by any other agreed method.

The accommodation agreement pursuant to Sections 2326 et seq. of Act No. 89/2012 Coll., the Civil Code of the Czech Republic, is concluded upon confirmation of the reservation by the Provider.

For reservations made through the Provider's website, the agreement becomes effective once the reservation has been confirmed and 100% of the accommodation price has been paid via the online payment gateway.

For reservations made through external booking platforms, payment and cancellation policies may also be governed by the terms and conditions of the respective platform. Unless otherwise specified, these Booking Terms and Conditions shall apply.

For reservations made by telephone or email, the reservation becomes binding upon confirmation by the Provider and payment of the agreed amount according to the payment instructions provided.

3. Accommodation Price and Payment Terms

The total price includes:

  • accommodation for the agreed dates and the agreed number of guests,

  • any additional services ordered,

  • the local accommodation tax in accordance with applicable regulations.

4. Security Deposit

When making a reservation, the Provider may require a refundable security deposit of CZK 5,000.

The security deposit serves as security against:

  • damage to the property,

  • excessive cleaning requirements,

  • violation of the no-smoking policy,

  • disturbance of the night-time quiet hours,

  • organising parties or noisy events,

  • any other serious breach of these Terms and Conditions.

The security deposit will be refunded by bank transfer no later than three business days after the end of the stay, provided that no damage or breach of these Terms has been identified.

If any part of the security deposit is withheld, the Guest will be informed in writing or by telephone.

5. Cancellation Policy

Reservations may only be cancelled in writing by email.

  • 21 days or more before arrival – 100% of the accommodation price will be refunded.

  • 20–8 days before arrival – cancellation fee of 50% of the accommodation price.

  • 7 days or less before arrival – cancellation fee of 100% of the accommodation price.

  • No-show – cancellation fee of 100% of the accommodation price.

The refundable security deposit will always be returned in full if the reservation is cancelled.

How the Cancellation Period Is Calculated

The applicable cancellation fee is determined by the number of full calendar days between the date on which the cancellation request is received and the arrival date. The arrival day itself is not included in the calculation.

Example: If your arrival is scheduled for the 22nd day of the month, a full refund is available if the reservation is cancelled no later than the 1st day of that month (inclusive). Cancellations made on the 2nd day or later fall into the next cancellation period.

6. Withdrawal from the Agreement

In accordance with Section 1837(j) of Act No. 89/2012 Coll., the Civil Code of the Czech Republic, Guests are not entitled to withdraw from the accommodation agreement within the standard 14-day withdrawal period without giving a reason, as the agreement concerns accommodation services provided on a specific date.

7. Check-in and Check-out

Check-in is available from 3:00 PM on the day of arrival.

Check-out is by 10:00 AM on the day of departure.

Early Check-in / Late Check-out

Early check-in or late check-out is subject to availability and must be confirmed in advance by the Provider.

  • Early check-in (from 1:00 PM) – CZK 500

  • Late check-out (until 12:00 PM) – CZK 500

  • Individual arrangements beyond these times are subject to prior agreement.

Late check-out cannot be guaranteed without prior approval.

8. Guest Rights and Responsibilities

The Guest has the right to use the accommodation for the agreed period and to request that any defects affecting the accommodation be remedied without undue delay.

The Guest agrees to:

  • use the accommodation with due care,

  • ensure that only registered guests and no pets stay overnight,

  • report any damage immediately,

  • respect the nature of the property and its surroundings.

If these obligations are not observed, the Provider reserves the right to notify the Guest of the breach, request that the situation be remedied, and, where appropriate, claim financial compensation for any resulting damage or costs.

9. Respect for the Property, Neighbours and Nature

HYGGE Apartments is located in a quiet residential area surrounded by family homes and nature.

We kindly ask all Guests to behave considerately towards our neighbours, fellow guests and the surrounding environment.

  • Quiet hours are from 10:00 PM to 6:00 AM.

  • During this time, noise must be kept to an absolute minimum, including in all outdoor areas.

  • The sauna and hot tub are available until 10:00 PM.

  • Smoking is strictly prohibited throughout the property and its grounds.

  • Parties, loud celebrations and similar events are not permitted.

The Provider reserves the right to terminate the Guest's stay without refund in the event of a serious or repeated breach of these rules.

10. Liability for Damage

The Guest is responsible for any damage caused during the stay.

The Provider's liability for items brought onto the premises by the Guest is governed by Section 2946 et seq. of the Civil Code of the Czech Republic.

11. Personal Data Protection

Personal data are processed in accordance with applicable legal regulations, including the GDPR, solely for the purpose of managing reservations and fulfilling the Provider's legal obligations.

12. Final Provisions

These Booking Terms and Conditions are valid and effective from 1 January 2026.

By paying for the reservation, the Guest confirms that they have read and agree to these Booking Terms and Conditions. 

The Provider reserves the right to amend these Terms and Conditions where reasonably necessary. The current version will always be available on the Provider's website.